Upon completion of booking you are legally bound to fulfill all required payments as per your booking form unless notice of cancellation is made as per the terms in section 5.
After completion of a booking the specified event date will be reserved; but not secured.
In order to secure the date stated a deposit must be made to the value specified during pre-booking discussions.
Upon receipt of deposit DJ Chris Armstrong will reply with confirmation your booking will go ahead unless DJ Chris Armstrong decides it can no longer honour the contract.
Once confirmed by both parties both the Client and DJ Chris Armstrong are legally bound to perform the duties set out in these terms and conditions.
Any bookings with DJ Chris Armstrong must be made by a person of at least 18 years of age.
1.Securing your booking
Until secured; DJ Chris Armstrong may withdraw any offer it has made. Once you have agreed to a booking you will have 7 working day cooling off period, starting from the day after you entered into a contract with us (a working day does not include Saturday, Sunday or any Bank Holiday). During this period you are entitled to a full refund minus any costs we may have incurred in processing your agreement.
After the 7 working days your deposit will become non-refundable and if you decide to cancel you may also incur reasonable fees for any services we have provided already if these are of more value than the original deposit. Deposits cannot normally be made in cash.
Bookings made with less than 7 days until the scheduled event will require full payment upfront unless paying cash on the night.
The remaining balance may usually be paid up to 7 days before the schedule date via cheque, three days for card, BACS or PayPal. Cash on the night is an accepted form of payment. For all cash on the night payments, performance or setup may not be completed unless payment is made before the event start time
If you require other payment arrangements please let DJ Chris Armstrong know well in advance of the proposed performance.
Additional extras (a product or service you have requested which is not part of a standard sound & lighting setup) may be added after the booking process. DJ Chris Armstrong does not offer refunds or reductions if you discover an additional extra (which has been included during booking) is no longer required.
Any fines arising from the use of the additional extras either venue based or from local authorities is to be paid by the client and not DJ Chris Armstrong or it’s subcontracted DJ’s.
3.1 Smoke and Haze machines
We do from time to time use atmospheric effects to complement our lighting setup (smoke, low fog, or haze machines). It is advised you ask your venue if they are happy for them to be used. It is likely your venue may be fitted with smoke detectors and the machines may set off an alarm in the venue. 3.2 Bubble, Foam and Snow machines
Before booking please ensure your venue permits the use of these machines. If being used on hard surfaces such as a dance floor, tiled floor or any uncarpeted space these machines may cause the floor to become slippery. It is advised that all guests are warned of the risk of a slip hazard before entering the area of which the bubble machine is active.3.3 Mood Lighting
We cannot guarantee your lighting will reach some areas you may require due to lack of plug sockets, distance from plug socket or difficultly installing lights. Chosen colours often may appear different depending on background and light limitations.
3.4 Glow Sticks
Not suitable for children under 3 years old. Whilst glow sticks are non-toxic, they should only be bent to activate and contents should not be ingested. If incorrectly used the contents may cause staining to furniture or clothing.
Should you wish to extend the performance times before the night please contact DJ Chris Armstrong, if you decide to extend performance on the night you may discuss it with your DJ.
4.Parking and additional charges.
Please ensure a suitable parking space is available for your DJ for the length of time required.
If there is no parking available next to the venue you must inform DJ Chris Armstrong. If no parking is available and DJ Chris Armstrong has not been made aware of any parking difficulties you will either be charged the cost of parking and/or your start time may be delayed. Double yellow lines, time limited parking or residents only areas do not count as possible parking spaces unless a permit is provided or the time limits allow parking from setup time to pack away time, if no other option is provided and no warning given you will be responsible for re-reimbursing the cost of any fines.
In the unlikely event of DJ Chris Armstrong having to cancel due to injury or illness a good effort will be made to find a suitable replacement. If this isn’t possible, any payments made will be returned including deposits. If either DJ Chris Armstrong or Client(s) has to cancel due to act of God where performance from DJ Chris Armstrong becomes unfeasibly difficult or expensive the deposit will be retained. If the Client cancels within 14 days of the booked occasion 50% of the total fee is to be paid to DJ Chris Armstrong. If the Client cancels within 7 days of the booked occasion or during the performance, the total fee will be liable. If a booking takes place within 7 days of the scheduled event the cancellation fee is 50% of the total fee.
Unless the performance and preparation you receive was misleading to what was advertised or agreed, in accordance with trading standards no part or full refunds will be made. This includes lack of attendance by guests, weather conditions and/or unreasonable expectations from the Clients. If your DJ starts late due to parking, venue or issues which are not within their control no partial refund will be made. Any complaints or issues during your event should be raised to with your DJ during performance and forwarded to DJ Chris Armstrong afterwards. Any inquiries into refunds should be made after the event has been completed and your DJ will not be able to take any action regarding this.
Space requirements vary, a standard mobile DJ setup will require a space of 5m(16ft) in length, 2m(7ft) in depth, and 2m(7ft) in height, along with one 240v plug socket. Please allow more space and plug sockets for additional extras or larger set-ups.
Some setups can be made smaller and if this is required please inform DJ Chris Armstrong in good time.
The average set up time is between an 45 minutes and two hours but may be less for small setups with easy access and parking.
Lack of information regarding setup and pack away times including obstacles such as stairs or long distances from DJ’s vehicle to setup area may result in a delayed start time or the requirement of venue staff to stay longer whilst packing away.Children’s parties generally will require less equipment and therefore shorter times.You must ensure we are made aware of any possible delays the DJ may experience (ie: long distance from parking to setup area or venue not being accessible in good time). Your DJ will have the right to start at a later than specified time with no penalty should inadequate setup time be given or no warning for possible delays. Shelter must be provided for outdoor events where equipment could be damaged by weather conditions. The area of which equipment is set up must be even and solid surface to prevent accidents.
8. Certificates (PLI, PAT etc)
You may request to see documentation such as Public Liability Insurance certificates or proof of PAT testing at any point.
If not specified as required during booking DJ Chris Armstrong may use a DJ which does not possess these documents.
9. Responsibilities of the client
During the period of DJ hire you are responsible for your guests and any damage or theft which is caused by guests attending your event.
If any of your guests cause damage or steal equipment belonging to your DJ Chris Armstrong you may be asked to pay for the replacement or repair.
You must provide a safe and secure area for your DJ Chris Armstrong to operate and should the equipment or the DJ’s safety be threatened the DJ reserves the right to cease performance until the threat has been satisfactorily dealt with.
All children must be supervised at all times by at least one adult and behaviour should be dealt with by the client.
Verbal abuse is not tolerated and guests who are unable to behave should be dealt with by the client.
DJ Chris Armstrong may take photographs or videos during your event, should any of your guests wish otherwise please advise as soon as possible.
Any material captured may be used for advertising, should any photographs be offensive or should any guests wish them to be removed please contact DJ Chris Armstrong.
You have the right to request your DJ does not place advertisements in the way of a banner or posters placed away from the equipment setup.
Some equipment may contain logos or contact information.
Business cards may be left around your venue, please inform us if you’d prefer there absence.
If any DJ is advertising a business other than DJ Chris Armstrong or a service offered by DJ Chris Armstrong please report it after your event.